Privacy Policy

Introduction

TerraWell respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

When you contact us or place an order, we may collect:

• Name and contact information (email, phone number)
• Delivery address
• Order information and preferences

Usage Data

We automatically collect certain information when you visit our website:

• Browser type and version
• Pages visited and time spent
• IP address and device information
• Cookies and similar tracking technologies

How We Use Your Information

We use collected information for the following purposes:

• Processing and fulfilling orders
• Responding to inquiries and providing customer support
• Improving our website and services
• Sending occasional updates about products (with consent)
• Complying with legal obligations

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Sharing

We do not sell or rent your personal information to third parties. We may share your data with:

• Service providers who assist with order fulfillment and delivery
• Payment processors for transaction handling
• Legal authorities when required by law

Your Rights

Under GDPR and Slovak law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

Cookies

We use cookies to enhance your browsing experience and analyze website usage. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Order information is typically retained for accounting and legal purposes.

Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

TerraWell
Hlavná 34
946 03 Kolárovo
Slovakia
Email: [email protected]
Phone: +421 35 742 19 687